TERMS AND CONDITIONS OF E-COMMERCE
INTELLECTUAL PROPERTY
This website is protected by intellectual property rights, including copyrights and rights related to drawings and designs, trademarks, domain names, patents, know-how, software, or databases. All content and related rights belong to UAB Laimo LT and/or its partners.
UAB Laimo LT grants you a limited, non-exclusive, revocable, royalty-free license to use its content solely for easy access, browsing, or usage related to this Website. This license does not grant any other rights, particularly for commercial use of the content.
These terms govern the relationship between UAB Laimo LT, registered in the Lithuanian Register of Legal Entities (company code 304114584, address: Švitrigailos g. 11K-109, Vilnius, LT-03228, hereafter – smash.store or Website), and each individual making purchases on the website (hereafter – Buyer), together referred to as the Parties.
INTRODUCTION
The Buyer declares that they are of legal age or have parental permission and have the legal capacity to enter into contracts, thus can place orders on the Website. Delivery is available only to Buyers residing in Lithuania.
The Parties agree that their relationship is exclusively governed by these general sales conditions. These conditions may be amended, but the applicable version is the one valid at the time the order is placed.
PRODUCT AVAILABILITY
Our product offers and prices are valid as long as they are visible on the Website, unless a specific duration is mentioned. Buyers are advised to check availability on each product’s information page.
If a product becomes unavailable due to shipping issues or stock discrepancies after the order is placed, smash.store reserves the right to cancel the unavailable item(s) and will notify the Buyer by email, refunding the paid amount within 30 days of payment.
If multiple items are ordered and one is unavailable, the Buyer will be informed via email and a refund will be initiated for the unavailable item. The rest of the order will be processed and shipped within the timeframe stated on the Website.
ORDERING PRODUCTS
To place an order:
Create your shopping cart;
Choose an Omniva parcel terminal for delivery;
Agree to these Terms and the General Terms of Website Use;
Review the order details before payment;
Confirm and finalize the order;
Complete payment.
Once payment is confirmed, the products will be sent to the selected Omniva terminal.
The order confirmation, including payment confirmation and transaction terms, will be emailed to the Buyer.
Orders made through www.smash.store are reviewed Monday–Friday, 9:00–17:00 (excluding public holidays).
smash.store is not responsible for failure to receive an order or information due to errors or inaccuracies in the Buyer’s provided identification data.
PRODUCT PRICES
Prices shown on the Website are in EUR and include all applicable Lithuanian taxes. All prices include 21% VAT. Delivery charges will be added to the product price and displayed before final order confirmation.
smash.store reserves the right to change prices. For confirmed orders placed before any change, the price at confirmation applies.
PAYMENT METHODS
Buyers can pay via bank transfer using Paysera. The purchase amount is immediately deducted from the Buyer’s bank account. Order preparation begins only after payment is received.
The Buyer’s bank (or other institution) may require identity verification or transaction approval. smash.store is not liable if the bank refuses authorization. Banks may also apply service fees, for which smash.store is not responsible.
PROCESSING PERSONAL INFORMATION
Payment security is ensured through a third-party payment processor using SSL encryption. Bank data is not accessible to the Website or its staff.
If the Buyer chooses to save their card details for future payments, only a secure token is stored, and full card data is processed and stored by the third party.
To prevent fraud, the Website may request identity or address verification documents via email before confirming an order. If documents are not received or are insufficient, the order may be rejected.
The Website reserves the right to reject orders in cases of previous payment disputes or unusually large orders.
Orders are archived as proof of contractual relations. It is recommended that Buyers save confirmation emails.
The Seller uses the Buyer’s personal information in accordance with the Personal Information Protection Act. Information is not shared with third parties except shipping services as needed for delivery.
DELIVERY OF PRODUCTS
Products are delivered only within Lithuania to the Omniva terminals specified in the Buyer’s order.
If delivered to a general address, delivery is considered completed once delivered to the address, even if received by a third party. Responsibility transfers to the Buyer at that point.
Delivery times listed on the Website begin once the product leaves smash.store’s warehouse and shall not exceed 30 days. The Buyer is notified of shipment via email.
RETENTION OF OWNERSHIP
smash.store retains full ownership of the ordered goods until the Buyer fulfills all obligations, including full payment.
RETURN POLICY
Buyers have the right to return goods within 14 days of receipt and receive a refund within 30 days (excluding return shipping costs). To initiate a return, fill out the return form or email info@smash.store.
Returned goods must be unused and in original packaging. Packaging must be opened carefully. The Buyer is not liable for damaged packaging only if it was impossible to open without damage. Otherwise, compensation may be required.
If a wrong, defective, or damaged item is received, the Buyer must contact info@smash.store immediately. smash.store is responsible for goods during transport. Risk passes to the Buyer upon receipt.
Non-returnable items include:
Damaged or visibly used goods;
Opened goods unsuitable for return for health or hygiene reasons;
Incomplete items (e.g., missing parts).
Refunds are processed once returned items are received and inspected.
WARRANTY AND SUPPORT
No warranty applies for defects or damage caused by negligence, external forces, wear and tear, improper installation, or misuse. The Seller is not liable for damages resulting from misuse or improper storage.
The Buyer may request contract termination if:
The Seller cannot repair or replace the defective item;
Repairs are unsuccessful;
The defect is not corrected in time.
No warranty applies if:
Damage is due to improper use, maintenance, or unauthorized repairs;
Damage is mechanical or caused by natural disasters.
To file a complaint, contact info@smash.store with your name, date, description of the defect, and purchase receipt. Fraudulent return claims are considered illegal and will be rejected.
CUSTOMER SERVICE
For questions about purchases from www.smash.store, contact customer service at info@smash.store.
SEVERABILITY
These general terms form an inseparable whole. If any term is unenforced, it does not mean it’s waived. If a provision is deemed invalid, the rest remain in force.
APPLICABLE LAW & DISPUTES
These general terms are governed by the laws of the Republic of Lithuania. Disputes between smash.store and the Buyer will be resolved through negotiation. If unresolved, the Buyer has the right to contact Consumer Protection authorities.
